Rich Customer Profiles
Auto-built from POS, QR, online orders. Visit history, spend, favorites, preferences, feedback, tags. 360° view in one screen.
Product
Restaurant CRM & Loyalty
Know every guest. Automate retention. Turn first-timers into regulars. CRM built for restaurants, not sales teams.
Features
CRM That Drives Repeat Business
Capture, segment, engage, and retain. Every feature ties back to revenue.
Loyalty Points & Rewards
Points per ₹ spent. Tiered rewards (free dessert, discount, priority seating). Auto-accrual. Guest sees balance on QR menu.
Automated Campaigns
Birthday, anniversary, win-back, first visit, high-value thank you. WhatsApp/SMS/email. Personalization tokens. Schedule or trigger-based.
WhatsApp Business API
Official Meta integration. Campaigns, order updates, bills, feedback. Template library. Opt-in management. Read receipts.
RFM Segmentation
Auto Recency/Frequency/Monetary scoring. Segments: Champions, Loyal, At Risk, Lost, New, High Spender. One-click campaign per segment.
Customer Lifetime Value
Historical + predictive CLV. Identify VIPs early. Track cohort retention. Revenue attribution per acquisition channel.
Feedback & Review Management
Post-visit NPS via QR/WhatsApp. Negative → manager alert. Positive → Google/Zomato review prompt. Response tracking.
Referral Program
Unique code per guest. Referrer rewarded on referee's first visit. Track referral tree, viral coefficient, and ROI.
Occasion-Based Marketing
Festival greetings, seasonal menu alerts, limited-time offers. Schedule in advance. Multi-language templates.
Retention Analytics
Cohort analysis, repeat rate, churn prediction, campaign ROI, channel attribution, A/B test results. Actionable dashboards.
Custom Tags & Lists
Tag guests: VIP, vegetarian, wine lover, corporate, influencer. Dynamic lists auto-update. Use in campaigns and floor notes.
Privacy & Consent
PDP Bill / GDPR ready. Explicit opt-in per channel. Data export/deletion on request. Audit log of all communications.
FAQ
CRM Questions, Answered
Name, phone, email, visit count, total spend, avg bill, favorite items, preferred time, dietary preferences, feedback, and custom tags. Auto-captured from POS, QR, and online orders.
Configurable points per ₹ spent. Tiered rewards (free item, discount, priority). Points auto-accrue on POS/QR orders. Guests view balance on QR menu. Redemption at checkout.
Yes. Pre-built: birthday, anniversary, first visit, win-back (inactive 30/60/90 days), high-value thank you. Schedule via WhatsApp, SMS, or email. Template editor with personalization tokens.
Yes. Official WhatsApp Business API integration. Send campaigns, order updates, bills, feedback links. Template management. Opt-in/opt-out tracking.
Recency, Frequency, Monetary segmentation auto-calculates. Segments: Champions, Loyal, At Risk, Lost, New, High Spender. Target campaigns per segment.
Yes. Post-visit feedback via QR/WhatsApp. NPS, star rating, open text. Negative feedback alerts manager. Positive reviews auto-prompt Google/Zomato review link.
Yes. CLV = avg order value × visit frequency × customer lifespan. Predictive CLV for active customers. Identifies high-value guests for VIP treatment.
Yes. Unique referral code per customer. Referrer gets reward when referee completes first visit. Track referral tree and ROI.
Ready to Turn Guests Into Regulars?
Start your 14-day free trial. Full CRM + POS + Kitchen + Inventory access (Professional plan).